Customer Care & Technical Support, Comments and Complaints Options

[Just_Dream]

Well I don't know if this would belong anywhere else, but anyway, here goes:


Have any of you bought electronics online only to find out that what you ordered was not what you ordered, defective, or missing parts? Especially when you've spent a decent amount of money on it ($500+), if you didn't get what you were supposed to, what would you do? The only thing to do (before returning it) is contact - DUN DUN DUN - Customer Service and/or Technical Support!


What experiences have you had, if you are a cc rep. or know someone who is, if you succeeded in a prompt return/refund/exchange/compensation, or any Customer Care NIGHTMARES?!


And here I will say: EFF YOU DELL CUSTOMER CARE AND SALES DEPARTMENT! But not you, Technical Support. I understand what you mean to do and you did help me a little bit with what little help was given to me. Thanks Technical Support. Okay back to Dell - SCREW YOU.

(I will share my story later, after my two finals.)

[Just_Dream]

Yea well, when I filed the BBB report about Dell, they actually got back to us in like.. 10 days. Although, we got our issue resolved beforehand, anyways.

A tip: When calling customer care, be agressive and use your "outside voice" as much as you can and tell them that they've taken you in circles many times (even if this is your first time calling) because if you're nice about it, Dell will take advantage of you and try to get you to buy more crap from them even if you've already paid for it and it was their fault in the first place. Ask for a higher-up manager.

Just make sur eyou have 3+ hours to spare because time = money and if you're asking for compensation, it better damn well be something worth $100+. Otherwise, don't waste your time. Go file a BBB report about Dell and it will get resolved -- hopefully in a short amount of time like ours did.