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Customer Care & Technical Support, Comments and Complaints
Just_Dream
post Mar 19 2008, 08:10 AM
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Well I don't know if this would belong anywhere else, but anyway, here goes:


Have any of you bought electronics online only to find out that what you ordered was not what you ordered, defective, or missing parts? Especially when you've spent a decent amount of money on it ($500+), if you didn't get what you were supposed to, what would you do? The only thing to do (before returning it) is contact - DUN DUN DUN - Customer Service and/or Technical Support!


What experiences have you had, if you are a cc rep. or know someone who is, if you succeeded in a prompt return/refund/exchange/compensation, or any Customer Care NIGHTMARES?!


And here I will say: EFF YOU DELL CUSTOMER CARE AND SALES DEPARTMENT! But not you, Technical Support. I understand what you mean to do and you did help me a little bit with what little help was given to me. Thanks Technical Support. Okay back to Dell - SCREW YOU.

(I will share my story later, after my two finals.)
 
 
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*Steven*
post Mar 19 2008, 10:58 AM
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I loathe those idiots. Before they even speak I inform them that I've been through their calls before, performed all checks they always suggest, and tell them that I'm not a computer idiot. When they start spewing out their bullshit then I cut them off and ask them to address the real issue (in rare cases I can't figure it out) or to check their server side for things out of my control. That or tell them to generate a new key for me since the one I paid for won't work when I f**king reformat, or to tell them how shitty their phone they sent me is and that I want a new one w/ free shipping.

They never argue back when you're an abrupt dick. Sucks for them, but they don't listen to what I say ahead of time :) I'm nice til they're dumb.



edit:: I hate Comcast. At least I hate our line. One or two days a week, every week, we lost internet for a few hours in the middle of the afternoon to early evening, i.e. tuesday/thursday from 3pm to 7 pm. What the f**k? That's some prime usage right there. Also if I unplug the modem, and plug it back in, it takes around 8-16 hours for it to recognize the router and start routing to more than one computer. We usually have to wait til we wake up the next morning. They send out technicians all the time, but they don't come til the problem's been resolved. f**k comcast.
 
libertie
post Mar 27 2008, 05:00 PM
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This bag is not a toy.
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QUOTE(Steven @ Mar 19 2008, 10:58 AM) *
I loathe those idiots. Before they even speak I inform them that I've been through their calls before, performed all checks they always suggest, and tell them that I'm not a computer idiot.

Been there. I'm not a big fan of wasting other people's time, so I look into everything before I actually give them a call. I'd prefer it if they didn't waste my time either when I tell them that I've already been through the steps listed on their website. I hate getting passed around to like three different representatives before I finally have someone tell me they'll have to do what I thought they'd end up having to do in the first place (for example, the DSL company took five different people to tell me they needed to come check my line).
 

Posts in this topic
Just_Dream   Customer Care & Technical Support   Mar 19 2008, 08:10 AM
Tamacracker   Well... I've never received a package with mis...   Mar 19 2008, 10:55 AM
Just_Dream   QUOTE(Tamacracker @ Mar 19 2008, 08:55 AM...   Mar 19 2008, 11:01 AM
Steven   I loathe those idiots. Before they even speak I i...   Mar 19 2008, 10:58 AM
Sumiaki   QUOTE(Steven @ Mar 19 2008, 10:58 AM) edi...   Mar 24 2008, 01:08 AM
Just_Dream   QUOTE(Sumiaki @ Mar 23 2008, 11:08 PM) I ...   Mar 24 2008, 02:18 PM
libertie   QUOTE(Steven @ Mar 19 2008, 10:58 AM) I l...   Mar 27 2008, 05:00 PM
Steven   Microsoft is just as bad.   Mar 19 2008, 11:02 AM
Just_Dream   QUOTE(Steven @ Mar 19 2008, 09:02 AM) Mic...   Mar 19 2008, 11:05 AM
Tamacracker   QUOTE(Steven @ Mar 19 2008, 12:02 PM) Mic...   Mar 19 2008, 11:19 AM
Sulfur   Never had any problems.   Mar 19 2008, 12:52 PM
pandamonium   its funny you made this topic. i am talking to a...   Mar 20 2008, 05:55 PM
Just_Dream   Well I trust apple care more than I would trust de...   Mar 22 2008, 02:56 AM
Spencer   That's why you always ask for their name and e...   Mar 25 2008, 11:57 PM
yaamakoh   QUOTE(Spencer @ Mar 26 2008, 12:57 AM) Th...   Mar 27 2008, 10:53 AM
Kevinkatalyst   I forget what I waited for because I was zoned out...   Mar 26 2008, 12:01 AM
pandora   the worst customer service is PAYPAL. every time i...   Mar 26 2008, 12:10 AM
LoveToMySilas   I hate having to deal with the online customer ser...   Mar 27 2008, 04:53 PM
SilentLaugh   the dell tech support are slow online   Mar 27 2008, 05:15 PM
Just_Dream   Yea well, when I filed the BBB report about Dell, ...   Mar 28 2008, 12:02 AM
SilentLaugh   ^thats all fine, except for the fact that i talked...   Mar 28 2008, 08:07 PM
Just_Dream   QUOTE(SilentLaugh @ Mar 28 2008, 06:07 PM...   Mar 28 2008, 08:50 PM


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