Customer Care & Technical Support, Comments and Complaints |
 Mar 19 2008, 08:10 AM
Post
#1
|
|
 durian  Group: Staff Alumni Posts: 13,124 Joined: Feb 2004 Member No: 3,860  |
Well I don't know if this would belong anywhere else, but anyway, here goes:
Have any of you bought electronics online only to find out that what you ordered was not what you ordered, defective, or missing parts? Especially when you've spent a decent amount of money on it ($500+), if you didn't get what you were supposed to, what would you do? The only thing to do (before returning it) is contact - DUN DUN DUN - Customer Service and/or Technical Support! What experiences have you had, if you are a cc rep. or know someone who is, if you succeeded in a prompt return/refund/exchange/compensation, or any Customer Care NIGHTMARES?! And here I will say: EFF YOU DELL CUSTOMER CARE AND SALES DEPARTMENT! But not you, Technical Support. I understand what you mean to do and you did help me a little bit with what little help was given to me. Thanks Technical Support. Okay back to Dell - SCREW YOU. (I will share my story later, after my two finals.) |
|
|
|
 |
Replies
|
Mar 25 2008, 11:57 PM
Post
#2
|
|
 Senior Member Group: Staff Alumni Posts: 4,095 Joined: Jul 2005 Member No: 171,080 |
That's why you always ask for their name and employee ID number, or whatever they use. It saves a lot of trouble, unless you call Sprint.
|
|
|
|
|
Mar 27 2008, 10:53 AM
Post
#3
|
|
 Senior Member Group: Member Posts: 336 Joined: Dec 2003 Member No: 152 |
QUOTE(Spencer @ Mar 26 2008, 12:57 AM)  That's why you always ask for their name and employee ID number, or whatever they use. It saves a lot of trouble, unless you call Sprint. "thank you for calling sprint support, this is angela agent id 0070dz, may i get your store number and your location first please?" those texan sprint reps have the finest accents, mm, and they're so nice and cute sounding too. i've never had a problem with our direct employee customer support line with sprint and at&t. i've had issues with dell, virgin mobile, tracfone, motorola etc. i think at&t took me on the craziest trip. i was on the line trying to get this guy an arizona area code which wasn't listed in the directory anymore. the tech guy did a three way with the other supreme tech, and that supreme tech did a three way with arizona at&t activations line. so in other words, all four of us were on the line trying to get this one problem fixed, it was nuts. |
|
|
|
Posts in this topic
Just_Dream Customer Care & Technical Support Mar 19 2008, 08:10 AM
Tamacracker Well... I've never received a package with mis... Mar 19 2008, 10:55 AM
Just_Dream QUOTE(Tamacracker @ Mar 19 2008, 08:55 AM... Mar 19 2008, 11:01 AM Steven I loathe those idiots. Before they even speak I i... Mar 19 2008, 10:58 AM Sumiaki QUOTE(Steven @ Mar 19 2008, 10:58 AM) edi... Mar 24 2008, 01:08 AM Just_Dream QUOTE(Sumiaki @ Mar 23 2008, 11:08 PM) I ... Mar 24 2008, 02:18 PM libertie QUOTE(Steven @ Mar 19 2008, 10:58 AM) I l... Mar 27 2008, 05:00 PM Steven Microsoft is just as bad. Mar 19 2008, 11:02 AM Just_Dream QUOTE(Steven @ Mar 19 2008, 09:02 AM) Mic... Mar 19 2008, 11:05 AM Tamacracker QUOTE(Steven @ Mar 19 2008, 12:02 PM) Mic... Mar 19 2008, 11:19 AM Sulfur Never had any problems. Mar 19 2008, 12:52 PM pandamonium its funny you made this topic.
i am talking to a... Mar 20 2008, 05:55 PM Just_Dream Well I trust apple care more than I would trust de... Mar 22 2008, 02:56 AM Kevinkatalyst I forget what I waited for because I was zoned out... Mar 26 2008, 12:01 AM pandora the worst customer service is PAYPAL. every time i... Mar 26 2008, 12:10 AM LoveToMySilas I hate having to deal with the online customer ser... Mar 27 2008, 04:53 PM SilentLaugh the dell tech support are slow online Mar 27 2008, 05:15 PM Just_Dream Yea well, when I filed the BBB report about Dell, ... Mar 28 2008, 12:02 AM SilentLaugh ^thats all fine, except for the fact that i talked... Mar 28 2008, 08:07 PM Just_Dream QUOTE(SilentLaugh @ Mar 28 2008, 06:07 PM... Mar 28 2008, 08:50 PM |
1 User(s) are reading this topic (1 Guests and 0 Anonymous Users)
0 Members: