Customer Care & Technical Support, Comments and Complaints Options

[Just_Dream]

Well I don't know if this would belong anywhere else, but anyway, here goes:


Have any of you bought electronics online only to find out that what you ordered was not what you ordered, defective, or missing parts? Especially when you've spent a decent amount of money on it ($500+), if you didn't get what you were supposed to, what would you do? The only thing to do (before returning it) is contact - DUN DUN DUN - Customer Service and/or Technical Support!


What experiences have you had, if you are a cc rep. or know someone who is, if you succeeded in a prompt return/refund/exchange/compensation, or any Customer Care NIGHTMARES?!


And here I will say: EFF YOU DELL CUSTOMER CARE AND SALES DEPARTMENT! But not you, Technical Support. I understand what you mean to do and you did help me a little bit with what little help was given to me. Thanks Technical Support. Okay back to Dell - SCREW YOU.

(I will share my story later, after my two finals.)

[pandora]

the worst customer service is PAYPAL. every time i call, even if it's one after another, i get a different menu. you can't press 0 right off the bat to go directly to a customer service agent, you have to jump through a bunch of loops and holes. sometimes, depending on your answer, it just says "thank you" and then hangs up on you. YES. ON PURPOSE.

When you finally get through to a human being, they have no idea what to do. All they do is say "sorry, that's just how it works, there's nothing we can do."

Sometimes they give me numbers to different departments/facilities and i call and the person that picks up has no idea what i'm talking about and says that i should have asked them to transfer my call to some other department. so i have to hang up, call the first number back and go through the long process of getting in touch with a human being, and then bitch at them for giving me wrong numbers.

Reason for edit: topic moved to the lounge