Customer Care & Technical Support, Comments and Complaints Options

[Just_Dream]

Well I don't know if this would belong anywhere else, but anyway, here goes:


Have any of you bought electronics online only to find out that what you ordered was not what you ordered, defective, or missing parts? Especially when you've spent a decent amount of money on it ($500+), if you didn't get what you were supposed to, what would you do? The only thing to do (before returning it) is contact - DUN DUN DUN - Customer Service and/or Technical Support!


What experiences have you had, if you are a cc rep. or know someone who is, if you succeeded in a prompt return/refund/exchange/compensation, or any Customer Care NIGHTMARES?!


And here I will say: EFF YOU DELL CUSTOMER CARE AND SALES DEPARTMENT! But not you, Technical Support. I understand what you mean to do and you did help me a little bit with what little help was given to me. Thanks Technical Support. Okay back to Dell - SCREW YOU.

(I will share my story later, after my two finals.)

[*Steven*]

I loathe those idiots. Before they even speak I inform them that I've been through their calls before, performed all checks they always suggest, and tell them that I'm not a computer idiot. When they start spewing out their bullshit then I cut them off and ask them to address the real issue (in rare cases I can't figure it out) or to check their server side for things out of my control. That or tell them to generate a new key for me since the one I paid for won't work when I f**king reformat, or to tell them how shitty their phone they sent me is and that I want a new one w/ free shipping.

They never argue back when you're an abrupt dick. Sucks for them, but they don't listen to what I say ahead of time :) I'm nice til they're dumb.



edit:: I hate Comcast. At least I hate our line. One or two days a week, every week, we lost internet for a few hours in the middle of the afternoon to early evening, i.e. tuesday/thursday from 3pm to 7 pm. What the f**k? That's some prime usage right there. Also if I unplug the modem, and plug it back in, it takes around 8-16 hours for it to recognize the router and start routing to more than one computer. We usually have to wait til we wake up the next morning. They send out technicians all the time, but they don't come til the problem's been resolved. f**k comcast.

[Sumiaki]

edit:: I hate Comcast. At least I hate our line. One or two days a week, every week, we lost internet for a few hours in the middle of the afternoon to early evening, i.e. tuesday/thursday from 3pm to 7 pm. What the f**k? That's some prime usage right there. Also if I unplug the modem, and plug it back in, it takes around 8-16 hours for it to recognize the router and start routing to more than one computer. We usually have to wait til we wake up the next morning. They send out technicians all the time, but they don't come til the problem's been resolved. f**k comcast.

Same thing for me with comcast. Along with those problems I also had like 4 days worth of constant disconnections every ten minutes or so. Sure the disconnections only lasted like a few seconds, but after about 5 times of messenger resigning in and etc it gets really annoying. I called them and stated what I had done to make sure it wasn't an issue on my end. What was the first thing the "tech" said or suggested I do? Try restarting my computer and modem. Are you kidding me?

I also had a thing with AT&T, but it was handled in a very timely and organized manner. I move to a different state and well I wanted to change my area code on my cellphone. Makes sense right? I asked the tech doing this change if it was free of charge. They said yes, it was some service offered for those who move to a different area. I got my new sim card and have an entirely different account. So a half a year goes by and where I used to live, now my vacation house, is flooded with phone messages and mail from debt collectors. I almost never pay with credit and all my purchases are cash. The only item I use my credit on is my cell bills. So I call AT&T and I asked about my old account. They said I owed like 300 dollars for a early deactivation fee, which I shouldn't have been charged, amounted with late fees. I talked to a finance customer service rep and he understood my situation and that the original rep had done the "move" the wrong way. He waived my fee and got everything straightened out. But can you imagine if it wasn't? It's like... there goes my credit... there goes my life. xD

[Just_Dream]

I talked to a finance customer service rep and he understood my situation and that the original rep had done the "move" the wrong way. He waived my fee and got everything straightened out. But can you imagine if it wasn't? It's like... there goes my credit... there goes my life. xD

Oh man at least they admitted to their mistake. Oh man if T-Mobile ever screwed me over like that, I'd be so pissed. Are you sure your credit is still safe though? As long as they don't contact collections or something through your credit card, then it's all good. This stupid female-dog in customer care actually insinuated that I cancelled the order from Dell. Now why would I do that, right?


BTW my friend consulted with Dell for 3 hours and after talking to some manager/supervisor guy and finally getting through, we're getting the graphics card and bridge connector, expected to ship out next week Yea my friend bitched and complained to dell customer care and other departments for quite a while last time when they f*cked up his order, and they sent him a gift card. They also randomly cancelled his girlfriend's order and he was on the phone for a couple hours and I guess it got cleared, but I'm not sure if he got a refund or if they got the order through --- either one though.