Customer Care & Technical Support, Comments and Complaints Options

[Just_Dream]

Well I don't know if this would belong anywhere else, but anyway, here goes:


Have any of you bought electronics online only to find out that what you ordered was not what you ordered, defective, or missing parts? Especially when you've spent a decent amount of money on it ($500+), if you didn't get what you were supposed to, what would you do? The only thing to do (before returning it) is contact - DUN DUN DUN - Customer Service and/or Technical Support!


What experiences have you had, if you are a cc rep. or know someone who is, if you succeeded in a prompt return/refund/exchange/compensation, or any Customer Care NIGHTMARES?!


And here I will say: EFF YOU DELL CUSTOMER CARE AND SALES DEPARTMENT! But not you, Technical Support. I understand what you mean to do and you did help me a little bit with what little help was given to me. Thanks Technical Support. Okay back to Dell - SCREW YOU.

(I will share my story later, after my two finals.)

[Just_Dream]

Well I trust apple care more than I would trust dell's warranties. I've just heard so much BS about them.

Outsourcing is used to save money, since they pay those people less money anyways. I actually got through to a guy with a British accent. OMG I was soo pissed. I filed a BBB again Dell and I hope that they'll send me compensation because I don't know if I can deal with calling them again.

They messed up on my friend's order a while back so he kept calling a bunch of times (a bunch of consecutive days) and finally he got through and they sent him a gift card.

Here's my problem:

Dell changed my boyfriend's order and removed a graphic card that he ALREADY GOT CHARGED FOR, and then one of the customer bitches said it was my fault? WTF he did not cancel his order. Dell decided to put our order on delay, cancel it, then put up a new order, and chance two things on it, without our permission. Isn't that against the law? And when we contacted Dell the first time, before we got the computer, they told us that we'd still get two graphic cards (dual), not a single.

And then we received the computer on Tuesday and wtf only 1 graphics card. And they have the nerve to tell me I should RETURN THE DAMN COMPUTER so they PUT IN THE GRAPHICS CARD and take 1+ months to do it. WTF Just send me the damn graphic card separately, bitches.

Then they said that we should BUY ANOTHER ONE if we want a second graphics card! We are not paying an extra $280 just to have something we ORIGINALLY PAID FOR. So my bf's keeping the computer. And plus, I heard Dell takes months to even complete the return process when it comes to billing. So we'd get billed TWICE the amount if we return it, and then it will take a while to get our refund. I will never deal with Dell again. AUGH.

They'll be hearing from me again and I will not be a nice person. I was nice during that phone call, but now I'm going to release my inner bitch.