Customer Care & Technical Support, Comments and Complaints Options

[Just_Dream]

Well I don't know if this would belong anywhere else, but anyway, here goes:


Have any of you bought electronics online only to find out that what you ordered was not what you ordered, defective, or missing parts? Especially when you've spent a decent amount of money on it ($500+), if you didn't get what you were supposed to, what would you do? The only thing to do (before returning it) is contact - DUN DUN DUN - Customer Service and/or Technical Support!


What experiences have you had, if you are a cc rep. or know someone who is, if you succeeded in a prompt return/refund/exchange/compensation, or any Customer Care NIGHTMARES?!


And here I will say: EFF YOU DELL CUSTOMER CARE AND SALES DEPARTMENT! But not you, Technical Support. I understand what you mean to do and you did help me a little bit with what little help was given to me. Thanks Technical Support. Okay back to Dell - SCREW YOU.

(I will share my story later, after my two finals.)

[*Steven*]

Microsoft is just as bad.

[illriginal]

Microsoft is just as bad.

I don't like Microsoft technical support. I have customers who call us up with Microsoft in conference mode because their Front Page can't properly publish their website onto their domain. And when I speak directly to the Microsoft techs.. they seem like they're really really stupid. They repeat everything I say, then they take like 30 seconds to reply, making the minutes of the poor caller rise more and more lol.

Supposedly Microsoft charges like $3.99 per minute to talk to their techs lol