Customer Care & Technical Support, Comments and Complaints Options

[Just_Dream]

Well I don't know if this would belong anywhere else, but anyway, here goes:


Have any of you bought electronics online only to find out that what you ordered was not what you ordered, defective, or missing parts? Especially when you've spent a decent amount of money on it ($500+), if you didn't get what you were supposed to, what would you do? The only thing to do (before returning it) is contact - DUN DUN DUN - Customer Service and/or Technical Support!


What experiences have you had, if you are a cc rep. or know someone who is, if you succeeded in a prompt return/refund/exchange/compensation, or any Customer Care NIGHTMARES?!


And here I will say: EFF YOU DELL CUSTOMER CARE AND SALES DEPARTMENT! But not you, Technical Support. I understand what you mean to do and you did help me a little bit with what little help was given to me. Thanks Technical Support. Okay back to Dell - SCREW YOU.

(I will share my story later, after my two finals.)

[illriginal]

Well... I've never received a package with missing or damaged parts, so never had to call and bitch about that. But I've dealt with a couple technicians over the phone with bellsouth/AT&T, let me tell you... they sucked. I had issues with my DSL modem, I believed the modem was faulty, since they claimed that there was nothin wrong with the telephone lines, nor was there a temporary outage. Anyways, I felt like they were just blowin me off and not botherin to look further into the issue or at least escalate the issue =\

Because of that day, I closed the account and switched over to comcast... COMCAST FTMFW!!! Plus... cable > dsl

[Just_Dream]

Because of that day, I closed the account and switched over to comcast... COMCAST FTMFW!!! Plus... cable > dsl

lmao Cable is sooo much faster than DSL (dunno about ADSL though.. is that faster? ). Hmm I haven't had a problem with AT&T/Pacific Bell in regards to internet and landline phones. Good thing you upgraded, and it's still pretty cheap, depending on promotions and whatnot.


Anyway, Dell Customer Care took me in circles and I was literally on the phone for over an hour and my issue was still not resolved. I ended up filing a complaint to BBB (Better Business Bureau) about the bullshit I went through. Let's see how it works out. I'm still going to call Customer Care + Sales Dept. later today. They won't even compensate for their damn mistake.