computer administrator, not taking my name/password Options

[breakingdawn]

Sorry for clogging up the tech forum with all my questions, but this one has really been puzzling me.

I am the administrator of my computer. I know my password. I know my administrator name. I'm typing them in carefully & correctly but every time I submit them I get an error message saying it's wrong! I even went through and reset my password, which includes typing in my old one, and it worked, but it's not working for anything else.

The thing is, sometimes it will work, and sometimes it wont. I'm trying to do a software update and to use my 30- day microsoft word test drive, but it wont let me open it anymore because it says that I'm not the administrator.

What the hell can I do to fix this?

[brooklyneast05]

i just read this in a set of directions:


what you need to do is start from square one so to speak. Put in your discs that came with the MacBook. Let it mount on the desktop (show up) then go to the Menu Bar (the Apple icon in the upper left hand corner) and select "Restart." Immediately hold down the c key on the keyboard. Hold it down until the gray screen appears with the Apple logo and the progress circle appears. Once the progress circle appears you can release the c key. You will then be booted from the disc instead of the hard drive.

You'll be presented with a screen to select your preferred language. Select it and it'll continue to boot into the installer. On the next screen that appears you should be able to look up into that same menu bar that was present in the OS earlier and see a category named "Utilities." That's where you'll be able to select the "Reset Password" utility.

so i'm not sure if that helps, but it's more detailed maybe on where u should look? once u get to the screen, u should click on the apple in the top left hand corner to get to utilities...maybe. so perhaps try it again and look there if that's an option

idk this is confusing