i-Pod help needed! |
 Mar 18 2006, 04:22 PM
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#1
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Newbie  Group: Member Posts: 2 Joined: Mar 2006 Member No: 387,140  |
I have 20 gig i-pod and when I attempt to turn it on it displays an icon of a folder and and exclamation mark and then turns off again. I went to the apple i-pod site and tired all the things it suggested to help the problem, but none of it worked. I'm really stressing about this because nothing seems to help. Can anyone help me out with this one?
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Mar 23 2006, 05:09 PM
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#2
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Newbie Group: Member Posts: 2 Joined: Mar 2006 Member No: 388,385 |
Recently, I had the file folder with the exclamation mark as well. I took it into the Apple store and had to make an appointment at the Genius counter. The guy I talked with said that the symbol I was getting meant that I had missing files. He had me try a software update, which didn't fix the problem. I went into the Apple store once more, explained the problem. The harddrive had crashed and couldn't be fixed, so they replaced my (40 GB) iPod, for free (since it was still in it's waranty period). The downside was having to re-import all of my music - but I now know how to prevent the problem and have learned that their customer service is great.
I'd try calling, or walking in, setting up an appointment, and talking to someone for help. After getting my new (which is completely new - no used or worn parts) iPod, they gave me a 90-day waranty. Good luck [:. |
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Posts in this topic
alittlenoivous i-Pod help needed! Mar 18 2006, 04:22 PM
`SWTWiNKLE3YES I think that happened to my dads ipod too!... Mar 18 2006, 05:09 PM
uLoVeMikeRoch QUOTE(`SWTWiNKLE3YES @ Mar 18 2006, 5... Mar 18 2006, 05:16 PM Statues/Shadows QUOTE(uLoVeMikeRoch @ Mar 18 2006, 5:16 P... Mar 18 2006, 10:59 PM maryissa I think that means that it has no battery. Charge ... Mar 18 2006, 09:51 PM alittlenoivous I tried charging it. Nothing works. Mar 18 2006, 10:15 PM mipadi Have you reinstalled the system software with the ... Mar 18 2006, 11:11 PM jeung i experienced a problem where the sad face ipod ca... Mar 25 2006, 04:07 AM |
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