HELP PLEASE |
 Sep 25 2006, 06:57 PM
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#1
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<3  Group: Member Posts: 455 Joined: Jul 2006 Member No: 445,104  |
I just brought a new ink cartridge and yes my printer works but when I print something the ink doesnt show up on the paper.
Help please |
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Sep 25 2006, 07:06 PM
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#2
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. Group: Member Posts: 3,264 Joined: Jan 2004 Member No: 761 |
Are you sure the cartridge is installed correctly?
Try taking it out and putting it back in. |
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Sep 25 2006, 07:10 PM
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#3
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<3 Group: Member Posts: 455 Joined: Jul 2006 Member No: 445,104 |
Yes I am pretty sure. I am also sure thats theres ink because I had used a towel on it.
I dont get why when I print the ink doesnt appear on paper.=\ |
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Sep 25 2006, 07:11 PM
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#4
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 cheeeesy like theres no tomorrow Group: Member Posts: 3,316 Joined: Aug 2004 Member No: 37,142 |
did you take out all the tape? usually there is a protective tape on it.
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Sep 25 2006, 07:12 PM
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#5
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 Photoartist Group: Staff Alumni Posts: 12,363 Joined: Apr 2006 Member No: 399,390 |
Try a test page or aligning the cartridges and what not too.
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Sep 25 2006, 07:14 PM
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#6
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. Group: Member Posts: 3,264 Joined: Jan 2004 Member No: 761 |
^ Good advice.
What ink is it? The color ink or black and white? And what do you mean by "used a towel on it"? That could have ruined the cartridge. |
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Sep 25 2006, 07:16 PM
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#7
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<3 Group: Member Posts: 455 Joined: Jul 2006 Member No: 445,104 |
The ink is black and yes I took the tape out.
How do I do a test page? I have dell. |
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Sep 25 2006, 07:19 PM
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#8
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. Group: Member Posts: 3,264 Joined: Jan 2004 Member No: 761 |
What product model is it?
Or try going here and finding it: http://support.dell.com/support/topics/glo...;l=en&s=dhs |
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Sep 25 2006, 07:23 PM
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#9
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<3 Group: Member Posts: 455 Joined: Jul 2006 Member No: 445,104 |
720
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Sep 25 2006, 07:29 PM
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#10
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. Group: Member Posts: 3,264 Joined: Jan 2004 Member No: 761 |
http://support.dell.com/support/topics/glo...;l=en&s=bsd
Not sure if it'll help though..  I think it's a problem with the driver. Try reinstalling it with the disk that came with your printer. |
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Sep 25 2006, 07:40 PM
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#11
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 Pokeball, GO! Group: Staff Alumni Posts: 2,832 Joined: Jul 2006 Member No: 433,009 |
Have you followed the step by step instructions that came with your printer or cartridge? One time I didn't think I needed to and just popped one in and it wouldn't print and when I went back and read the instructions, I had over looked a step.
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Sep 25 2006, 07:46 PM
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#12
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<3 Group: Member Posts: 455 Joined: Jul 2006 Member No: 445,104 |
Yeap I am sure everything is in the right place and I had took the tape off. I also tried to remove the printer's driver and downloading it again and still ink dont show up on paper=[
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Sep 25 2006, 08:02 PM
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#13
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. Group: Member Posts: 3,264 Joined: Jan 2004 Member No: 761 |
Ok.. I've never heard of that before..
More questions: Where did you buy the cartridge from? or did you refill it? Did you follow the instructions for installing the cartridge? I don't really know what to tell you anymore except ask Dell customer service. Sorry I can't help much on this.. 
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Sep 25 2006, 08:16 PM
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#14
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<3 Group: Member Posts: 455 Joined: Jul 2006 Member No: 445,104 |
Yes it was pretty simple putting the cartridge in, I just remove the tape and also I had tried to remove the printer's driver and installing it over again.
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Sep 25 2006, 08:54 PM
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#15
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<3 Group: Member Posts: 455 Joined: Jul 2006 Member No: 445,104 |
Can some one please help or know some one thats good with computers?=\
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Sep 25 2006, 09:28 PM
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#16
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cheeeesy like theres no tomorrow Group: Member Posts: 3,316 Joined: Aug 2004 Member No: 37,142 |
QUOTE(rawr SOCK @ Sep 25 2006, 9:02 PM)  Ok.. I've never heard of that before.. More questions: Where did you buy the cartridge from? or did you refill it? Did you follow the instructions for installing the cartridge? I don't really know what to tell you anymore except ask Dell customer service. Sorry I can't help much on this.. You helped a lot, you should work as a dell helper person lol. BUT did you try cleaning the printer it should be an option somewhere. |
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Sep 25 2006, 10:10 PM
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#17
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 Yawn Group: Staff Alumni Posts: 9,530 Joined: Nov 2004 Member No: 65,772 |
You might want to swap it at the store and tell them that it didn't work for you.
That or call tech support or something for the ink... But if you took the tape off, and lined it up correctly, there shouldn't be a problem really. I suggest switching it at the store. |
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Sep 26 2006, 06:01 AM
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#18
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. Group: Member Posts: 3,264 Joined: Jan 2004 Member No: 761 |
QUOTE(madgamer @ Sep 25 2006, 9:16 PM) Yes it was pretty simple putting the cartridge in, I just remove the tape and also I had tried to remove the printer's driver and installing it over again. Is your printer new or old? What year? Did you buy your with Dell or refill it? If you didn't buy with Dell, state where you did. Did you buy the correct cartridge? These questions are pretty much essential to fixing your problem. We might be able to help a little, but you should call customer service. |
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Sep 26 2006, 04:02 PM
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#19
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Pokeball, GO! Group: Staff Alumni Posts: 2,832 Joined: Jul 2006 Member No: 433,009 |
Try callin customer support. I'm sure they'll be able to help.
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Sep 27 2006, 10:33 PM
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#20
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<3 Group: Member Posts: 455 Joined: Jul 2006 Member No: 445,104 |
Do anyone else know how to fix this?!
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Oct 1 2006, 01:12 PM
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#21
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Photoartist Group: Staff Alumni Posts: 12,363 Joined: Apr 2006 Member No: 399,390 |
You tried all of those things and it still doesn't work?
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Oct 2 2006, 12:05 AM
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#22
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<3 Group: Member Posts: 455 Joined: Jul 2006 Member No: 445,104 |
yes=\
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Oct 2 2006, 02:54 PM
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#23
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 Senior Member Group: Member Posts: 108 Joined: Sep 2004 Member No: 51,652 |
well from what im reading to me it seems like the cartridge is either not working properly.. and i think the towel ruined it.. or maybe it isnt compatible to you printer..i think u should exchange it.. or look for the right one.. some printers are required to have a certain ones. i dunno if that helps u =p
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Oct 3 2006, 12:21 PM
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#24
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 vengeance. Group: Official Member Posts: 3,058 Joined: Jul 2006 Member No: 437,024 |
are you 100% sure that its the right cartridge for your printer?
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