real-life tech support transcripts |
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| *mipadi* |
 Feb 6 2006, 03:53 PM
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Part of my job occasionally includes manning an AIM screenname that functions as tech support. Occasionally we get some humorous cases. Here's a log of one such conversation that I found kind of funny (screennames and links have been removed to obscure identities):
QUOTE customer (1:31:29 PM): hi - my internet is not working & I was wondering if you
could help me without taking my computer up to the library. tech support (1:32:01 PM): Hi, this is <name removed>. While <screenname removed> is not a full-fledged tech support alternative, I can try to assist you with this problem. Auto response from customer(1:32:02 PM): Formal Cocktail Party with the ladies of Smith. tech support (1:32:19 PM): How are you connected to AIM at the moment? customer (1:32:25 PM): i have no idea cusomter (1:32:30 PM): am i quarantined? tech support (1:33:04 PM): To see if you're quarantined, open your web browser and attempt to go to a page like www.google.com. customer (1:33:35 PM): i can get to google tech support(1:34:10 PM): Okay. What led you to believe that your internet wasn't working? customer (1:35:09 PM): i didn't try other browsers b/c my opening page said page cannot be displayed tech support (1:35:26 PM): Ahh. What happens if you try to go to <link removed> now? customer (1:36:06 PM): its working now customer (1:36:07 PM): thanks tech support (1:37:27 PM): No problem. If you have any other problems in the future, please feel free to contact me again. If you have a free moment, we'd really appreciate it if you could fill out this form: <link removed> tech support (1:37:31 PM): Thank you! |
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| *Blow_Don't_SUCK* |
Feb 6 2006, 10:31 PM
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#2
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wow the customer was stupid...
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