customer (1:31:29 PM): hi - my internet is not working & I was wondering if you
could help me without taking my computer up to the library.
tech support (1:32:01 PM): Hi, this is <name removed>. While <screenname removed> is not a full-fledged tech support alternative, I can try to assist you with this problem.

Auto response from customer(1:32:02 PM): Formal Cocktail Party with the
ladies of Smith.

tech support (1:32:19 PM): How are you connected to AIM at the moment?
customer (1:32:25 PM): i have no idea
cusomter (1:32:30 PM): am i quarantined?
tech support (1:33:04 PM): To see if you're quarantined, open your web browser and
attempt to go to a page like www.google.com.
customer (1:33:35 PM): i can get to google
tech support(1:34:10 PM): Okay. What led you to believe that your internet wasn't working?
customer (1:35:09 PM): i didn't try other browsers b/c my opening page said page cannot be displayed
tech support (1:35:26 PM): Ahh. What happens if you try to go to <link removed> now?
customer (1:36:06 PM): its working now
customer (1:36:07 PM): thanks
tech support (1:37:27 PM): No problem. If you have any other problems in the future, please feel free to contact me again. If you have a free moment, we'd really appreciate it if you could fill out this form: <link removed>
tech support (1:37:31 PM): Thank you!